IN THE AGE OF REMOTE WORK AND DIGITAL TRANSFORMATION, CREATING GREAT CUSTOMER EXPERIENCE HAS BECOME ONE OF THE MOST ESSENTIAL INITIATIVES FOR COMPANIES OF ALL TYPES. One of the biggest enablers of delightful customer experiences is data processing speed, and two major components of data processing speed are edge computing and IoT. This report by Beecham Research investigates the relationship between customer experience, edge, IoT, and hyper-personalization, examining how companies are embracing these new technologies and the types of infrastructural changes they’re making to ensure success. Read the report to learn:
• Why edge computing is key to digital transformation
• How IoT use cases are contributing to hyper-personalization efforts
• What having an active data layer means for great creating customer experiences
